Introduction
Welcome to UniversVR (“Company”, “we”, “our”, “us”). We operate https://universvr.com/ (hereinafter referred to as “Service”).

We are committed to providing high-quality 3D model advertising services. If you are not entirely satisfied with your purchase, we are here to help.

Refund Eligibility
To be eligible for a refund, the following conditions must be met:

• Service Issues: If there are significant technical issues with the 3D models or advertisements that we cannot resolve within a reasonable timeframe.
• Non-Delivery of Service: If the 3D model or advertisement was not delivered as promised.
• Mismatched Specifications: If the delivered 3D model or advertisement significantly deviates from the specifications agreed upon during the purchase.

Non-Refundable Situations
Refunds will not be issued in the following situations:

• Change of Mind: If you simply change your mind after the service has been delivered as per the agreed specifications.
• Minor Issues: Minor issues or discrepancies that do not significantly impact the functionality or quality of the 3D model or advertisement.
• Client-Provided Materials: Any issues arising from inaccurate or incomplete information provided by the client.

Refund Process
To initiate a refund request, please follow these steps:

1. Contact Us: Reach out to us at https://universvr.com/contact/ with your order details and the reason for the refund request.
2. Evaluation: Our team will evaluate your request and may ask for additional information to better understand the issue.
3. Resolution: We will attempt to resolve the issue to your satisfaction. If the issue cannot be resolved, we will process the refund.

Refund Timeline
Once your refund request is approved, we will process the refund within 10 business days. The refund will be credited to your original method of payment. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at https://universvr.com/contact/. Our team is here to assist you and ensure your satisfaction with our services.

Changes to This Refund Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

Effective Date:

Thank you for choosing UniversVR for your 3D model advertising needs. We value your business and strive to provide exceptional service.